Order and Inquiry Letter

1.   Order Letter

Definition :

Otherwise known as an order letter, a letter of order is a document that confirms the details of a purchase of goods or services from one party to another. It usually includes more information about what you are ordering, like quantity, model number, or color, the payment terms, and the matter in which the products are to be shipped. When the recipient receives this letter, they will process the order and send the merchandise.

Example :

August 1, 2002
Mrs. Rose Ramos
MGT Marketing
Abucay, Bataan
Dear Mrs. Rose:
Enclosed is a money order for two hundred dollar ($200) in return for which please send me by parcel post:
1 piece bathing suit, navy blue and white, size 33, No. H61 – $60.00
1 pair of white canvas tennis shoes, crepe soles, size 4, C width – $40.00

1 Tilden tennis rocket, green and white trim, green strings, wt. 13 oz., handle 4 inches – $45.00

1 grey sweater, V-neck, size 28, No. B25 – $55.00
Please send these articles within five days.

Very truly yours,

Mr. Roderick Santos

2.   Inquiry Letter 
 
Definition :

A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.

The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these are Letter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter and Concept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.

Example :

2 December, 2002

PT. ABDURAHMAN PERSADA

Jl. Ujung Harapan Raya No. 57

Kab.Bekasi

                                        

PT. PRIMA NUGROHO

Jl. Krakatau Blok A7 No.43

Bekasi Timur

Dear Sir or Madam,

We saw your product at International Design of Shoes Fair in Mega Bekasi on 1 December 2002 and made interested us.

Please send types of sample, the terms and catalogue of the shoes. If the cost is low and the types of sample are interesting, we will order your product.

We are looking forward to receiving your reply soon.

Yours faithfully,

Deni Soeltoni
Head of Distributor

Contoh Surat Bisnis dalam Bahasa Inggris

1.   Job Application Letter 

September 13, 2008

AEGIS INTEGRATED STRUCTURE CORP.
Cmpd. #6 Veterans Road, VFP Industrial Area,
Veterans Center, Taguig City

Dear Sir or Madam,

I wish to apply for the position, as a project engineer base on the qualification you published on web site trabaho.com.

I finished my Bachelor of Science in Civil Engineering at University of the Philippines. Currently, I am enrolled in Master of Engineering major in Civil Engineering, wherein I have earned 33 units at Technological University of the Philippines.

At present, I am working as a Full Time College Faculty in the Far Eastern University.  I am proficient in using MS Office such as Word, Excel and PowerPoint and Computer Aided Design (AutoCAd)

I wish I would be able to impart my skills and to gain additional knowledge for professional growth in your company. I’m very willing to come in your good office upon receipt of your response to know more details about the condition and policies.

Respectfully yours,

signature

Jose Vergara

2.   Complaint Letter

65 Market Street
Val Haven, CT 95135

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

 Signature

 Ken Thomas